If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit or refund. In the case of a fault or defect with your purchase please follow the warranty process.
- Using a good carton, return package via a good Parcel Carrier of your choice.
- Include a note stating the purchaser's name, address, e-mail address and a description of the fault / defect
- Send returns to:
Concentrate Pty Ltd
Factory 4/65 Whiteside Road
Note: COD's will not be accepted
- Keep a record of your shipment until you have received your replacement, credit or refund.
Concentrate offers a 30 day money back guarantee from the date of purchase.
For a product to be returned under our policy, the product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at concentrate.com.au.
There are three options available for our customers who would like to return a product:
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on DVD’s, except where the product is deemed faulty.
2. Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 30 days, and providing we cannot repair or replace the item, they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note, that products returned must be in resalable condition unless faulty or otherwise deficient - the money back guarantee does not apply to DVD’s, except where the product is deemed faulty.
3. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Concentrate.com.au online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00.